When a dispute arises between landlords and tenants in Ontario, it usually ends up at the
Landlord and Tenant Board (LTB). But not every case goes straight to a formal hearing. The LTB also offers
mediation, an alternative way to resolve conflicts.
So, which process is better —
mediation or a hearing? The answer depends on your situation, your goals, and the relationship between landlord and tenant.
What Is Mediation at the LTB?
Mediation is a voluntary process where a neutral mediator helps both parties try to reach a
mutually acceptable agreement without going through a formal hearing.
- Less formal: Parties talk things through with guidance.
- Confidential: Discussions in mediation are private.
- Flexible outcomes: Agreements can be customized beyond what a hearing might order.
- Faster resolution: Cases often settle the same day.
Mediation is often best for disputes where both parties are willing to compromise, such as:
- Payment plans for overdue rent.
- Agreements to complete repairs or maintenance.
- Clarifying misunderstandings between landlord and tenant.
What Is an LTB Hearing?
An
LTB hearing is a formal, legal proceeding before an adjudicator who listens to both sides and issues a
binding decision.
- Structured: Each side presents evidence and arguments.
- Public record: Hearings are recorded, and decisions are published.
- Legally binding: The adjudicator’s order must be followed.
- Less flexible: Outcomes are limited to what the law allows.
A hearing is often necessary when:
- One party refuses to cooperate.
- The dispute involves serious allegations (e.g., property damage, harassment, illegal activity).
- Mediation fails or is not appropriate.
Pros and Cons of Mediation vs. Hearing
Both mediation and hearings at the Landlord and Tenant Board have their strengths and weaknesses. Mediation is often faster, less formal, and private, giving landlords and tenants the chance to reach flexible, creative solutions — such as payment plans or agreements on repairs — that a hearing might not allow. However, it only works if both sides are willing to cooperate.
A hearing, on the other hand, is a structured legal process where an adjudicator reviews evidence and issues a binding decision. While hearings take longer, are public, and limit outcomes to what the law provides, they are essential when compromise isn’t possible or when serious issues like unpaid rent, property damage, or illegal activity are involved.
Which Is Better?
There’s no “one-size-fits-all” answer.
Mediation is often better if you want a quick, flexible, and less adversarial solution.
Hearings are necessary when cooperation breaks down or the stakes are too high for compromise.
For many landlords and tenants, the ideal approach is to
try mediation first. If it fails, the case still proceeds to a hearing — meaning nothing is lost.
How a Paralegal Can Help
Whether you’re entering mediation or preparing for a hearing, having a
licensed paralegal on your side can make a huge difference. At
Cordaie Paralegal Services, we:
- Explain your rights and options.
- Help negotiate fair settlements during mediation.
- Represent you at hearings with strong arguments and organized evidence.
Final Thoughts
The choice between mediation and a hearing at the LTB depends on your goals and the nature of the dispute. Mediation can save time, money, and stress — but hearings provide certainty when compromise isn’t possible.
If you’re facing an LTB dispute, don’t go it alone.
Start Your Case Review
today and get expert help navigating mediation or hearings with confidence.
